Product Return Policy
No returns on Special Order fees and inbound freight charges are non refundable, non-disputable and final.
To obtain a Return Authorization number, either send a request including your name, product purchased, date of purchase, Invoice number and reason that the product is being returned, to firstname.lastname@example.org.
No returns will be accepted if not accompanied by an engines-factory issued authorization number.
Or call (800) 355-0068.
Any item returned in damaged or non-sellable condition or without an authorization number will be refused.
Absolutely no returns on electrical parts, internal engine parts or carburetors. These parts are non-returnable under any circumstances.
All engines & cylinder heads are inspected before delivery. However, damage may occur
during shipping. We request that customers inspect all engines & cylinder heads at time of delivery. Engines Factory does not assume any responsibility for any Damage/ wrong or missing parts after inspection and signing by the purchaser at the time of delivery. Purchaser refers to any representative of the company designated to sign for delivery. Please make damage claims direct to the carrier for orders shipped via common carrier.
All defective products must be returned to our distributor (properly supported by completed claim forms and receipts) no refund is available on any product (engine parts) only replacement.
All returns and cancellations in any case are subject to a 25% restocking fee.
All specifications, availability, and prices listed are based on the latest product information available at the time of publication. We do not assume any responsibility for errors, incorrect applications, engine part diagrams, engine pictures or illustrations, or new/used engine prices. The right is reserved to make changes at any time without notice.
Disclaimer: any references to vehicle manufacturers, make or model names are used for descriptive purposes only. No affiliation with any vehicle manufacturer is implied. All statements recommendations contained herein are based on information we believe to be reliable, but the accuracy or completeness thereof is not guaranteed.
In order to receive All Engines returned must be, with no missing items and in resalable condition. Disassembled parts/engines broken or UN –rebuild able cores will receive no credit and subject to addition charge by the company or will be discarded.
WARNING: DO NOT CREATE YOUR OWN BILL OF LADING YOU WILL ENDING WITH ADDITIONAL CHARGE.
NOTE: We recommend you keep all engine installation and service records with this Owner’s Manual. You will be required to provide records showing Proof of Maintenance in the event a customer service and/or warranty situation arises. NO BENEFITS OR REMEDIES ARE AVAILABLE UNDER THIS LIMITED WARRANTY WHILE THE INVOICE FOR THE UNIT OR RELATED SERVICES REMAINS OUTSTANDING.
Export Shipping Controls: We will gladly ship international, unless shipments are restricted by law. Please remember that all customs clearing, duties and taxes are not included in the freight calculation and are the responsibility of the customer. (NOTE: Shipments that are not retrieved from customs are not covered by our insurance). Manufacturer's warranties for exported products may vary or be null and void.
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