Shipping Policy – Engines Factory

At Engines Factory, we’re committed to providing fast, reliable, and secure nationwide shipping for all remanufactured and new diesel, gas, and marine engines, transmissions, and powertrain products. Every order is handled with care and shipped through trusted freight partners to ensure your engine arrives safely and on time.

Shipping Coverage

We currently ship within the continental United States, excluding Alaska, Hawaii, Puerto Rico, and PO Boxes.
All orders are shipped via FedEx Freight, UPS Freight, R+L Carriers, or other certified freight carriers.

Processing & Handling

Once your payment has cleared, most in-stock engines ship within 2–5 business days.
Custom-built or special-order engines may require additional processing time.
Orders are processed and shipped Monday through Friday only. Shipments do not move on weekends or holidays.

Shipping Costs

For most engines, shipping is included in the listed price.
However, liftgate and residential delivery fees may apply depending on the freight company and delivery location.
These additional charges will be confirmed prior to shipment if applicable.

Delivery Time

Average delivery time is 4–7 business days, depending on destination and carrier scheduling.
Customers typically receive email or SMS tracking notifications once their order ships.
Please note that some freight carriers may not have the capability to send updates, in which case tracking information will be provided directly by our shipping department.

Core Return Policy

For full details on returning cores, please visit our Core Policy page.
Engines Factory covers return shipping for all eligible core returns as outlined in our policy.

Shipment Inspection & Damaged Freight

We take every precaution to ensure safe delivery; however, it is essential that all customers or receiving facilities inspect shipments thoroughly upon arrival.

Please notify your shipping department, customer, or consignee (if it is a repair facility) that it is their responsibility to fully inspect the shipment by pulling back the plastic and identifying any damage before signing the Proof of Delivery receipt.

If damage is visible or suspected:

• Note the damage clearly on the Bill of Lading or Proof of Delivery.
• Refuse the shipment if damage is severe.
• Contact Engines Factory immediately (same day) at sales@enginesfactory.com or one of our distribution centers listed below.
• Provide photos of the damage and copies of all delivery documents the same day.

We will NOT be held responsible for damage caused in transit that has been signed for “free and clear.”
If damage is identified prior to signing, you may refuse the freight or accept it with damage notes clearly marked.

Customer Support

Our logistics team is here to help with any shipping-related questions or updates:
📧 sales@enginesfactory.com

📞 Distribution Centers:
FL – (305) 340-5282
FL – (561) 562-7477
NY – (800) 355-0068
NY – (718) 786-5500
NJ – (732) 231-2034

🕒 Mon. – Fri. | 07:30 AM – 07:30 PM

Additional Information

Shipping times may vary due to weather conditions, carrier delays, or holidays.
We track every order to ensure smooth delivery, but some circumstances are beyond our control.
At Engines Factory, we take every step to ensure your product arrives safely, accurately, and on time.

User Agreement & Information

By making a purchase from us, you agree to our terms and conditions.
We may update these terms at any time without notice.
We recommend reviewing our policies periodically.

If you have questions, please contact us by email or phone.