Shipping Policy

Engines Factory takes reasonable precautions to prepare and protect every shipment. However, the customer, consignee, or receiving facility is responsible for inspecting the shipment carefully before signing the Proof of Delivery or delivery receipt. If the order is delivered to a repair shop, warehouse, or other third party, the customer must make sure that the person receiving the shipment follows these inspection requirements.

Before signing, inspect the pallet, crate, packaging, and all visible areas of the product. Pull back the plastic or protective covering as necessary to check for dents, cracks, broken components, missing items, shifted freight, or other signs of damage. Confirm that the number of pieces received matches the delivery documents.

If damage or a shortage is visible or suspected:

• Write a clear and specific description of the damage or shortage on the Proof of Delivery or delivery receipt before signing. Do not write only “subject to inspection.”
• Take photographs of the entire shipment, the damaged areas, the packaging, shipping labels, pallet, and delivery documents.
• Refuse the shipment when the damage is severe or the product cannot be safely accepted.
• When accepting damaged freight, make sure all damage is clearly documented on the delivery receipt and obtain a copy.
• Contact Engines Factory on the same business day at sales@enginesfactory.com or by telephone.
• Keep the product, pallet, crate, plastic, and all packaging materials available for inspection. Do not install, disassemble, repair, or alter the product until Engines Factory provides instructions.

If concealed damage is discovered after delivery, stop unpacking or installation immediately, preserve all packaging and delivery documents, take detailed photographs, and contact Engines Factory as soon as possible.

Signing the delivery receipt without noting visible damage or shortages may be treated as confirmation that the shipment was received in apparent good condition and may limit Engines Factory’s ability to assist with or recover a freight claim. Freight claims remain subject to the carrier’s investigation, documentation requirements, deadlines, and final decision. Engines Factory cannot guarantee approval of a carrier claim when the required inspection and documentation procedures were not followed.