Core Returns

Definitions
For purposes of this Policy:

“Core” means the used engine or component originally replaced by a remanufactured unit sold by the Company.
“Core Charge” means the refundable deposit collected at the time of sale, contingent upon return of an acceptable Core.
“Acceptable Core” means a Core that meets all criteria set forth in this Policy.
“Customer” means the purchaser of the remanufactured engine or component.
“Return Authorization” (RA) means prior written approval issued by the Company permitting return shipment of a Core.

2. Condition Precedent to Refund
No Core refund shall be issued unless and until all conditions in this Policy are satisfied in full.
Return of an Acceptable Core in compliance with this Policy is a condition precedent to any refund obligation.

3. Return Authorization (Mandatory)
All Core returns require prior written Return Authorization (RA) from the Company.

Customer must:

Request and obtain RA before shipment
Provide clear photographs of the Core for preliminary review
Unauthorized returns may be refused, returned at Customer’s expense, or deemed ineligible for refund.

4. Return Timeframe
Core must be returned within thirty (30) calendar days from delivery date
Late returns may incur a fee up to seventy five percent (75%) of the Core Charge
Excessively late returns may be rejected in full at Company’s sole discretion

5. Acceptable Core Requirements
To qualify as an Acceptable Core, the Core must:

Match the replacement unit in type, year, and block configuration
Be complete, intact, and fully assembled
Be capable of full 360-degree rotation
Be free of visible cracks, holes, or structural damage

6. Non-Acceptable Core Conditions
The following conditions constitute automatic rejection:

Broken crankshaft, connecting rod, camshaft, or valve train components
Visible cracks, holes, or structural damage in block or cylinder head
Missing components or disassembled condition
Seized or non-rotating engine
Non-matching type, year, or configuration
Evidence of tampering, modification, or parts substitution
Failure to return a Core
Any of the above results in forfeiture of the Core Charge.

7. Packaging and Shipment Obligations
Customer shall:

Return the Core in the original crate or equivalent approved packaging
Ensure the Core is securely fastened and protected
Fully drain all fluids prior to shipment
Affix return labels to both:The Core
The external packaging
Failure to comply may result in damage, rejection, or denial of refund.

8. Freight Risk and Allocation of Liability
All returns must be scheduled through the Company
Risk of loss or damage during return shipment remains with the Customer until received and accepted by the Company
Company shall not be liable for damage caused by improper packaging or handling

9. Inspection, Processing, and Determination
All Cores are inspected in order of receipt
Processing time may take up to thirty-five (35) business days
“Business Days” exclude weekends and federal holidays
All determinations of Core condition are made solely by the Company and are final.

10. Refund Terms
Refunds are issued only after inspection approval
Refund method: original form of payment, unless otherwise agreed in writing
No refund is owed for rejected or non-compliant Cores

11. Partial Credit (Discretionary)
The Company may, at its sole discretion, issue partial credit for Cores that do not fully meet requirements but retain salvageable value.

12. Abandoned or Rejected Cores
Rejected Cores may be returned at Customer’s expense upon request
Unclaimed Cores after seven (7) days may be disposed of without further notice

13. Limitation of Liability
To the maximum extent permitted by law:

The Company shall not be liable for incidental, consequential, or indirect damages arising from Core returns
Liability, if any, shall not exceed the amount of the Core Charge paid

14. Right to Modify Policy
The Company reserves the right to modify this Policy at any time without prior notice. The version in effect at the time of sale shall govern.

15. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the State of DE, without regard to conflict of law principles.

16. Acceptance of Terms
By purchasing from the Company, Customer acknowledges and agrees to be bound by the terms of this Core Return Policy.